Quality Analysis Of Antenatal Care Services During The Covid-19 Pandemic

St Salma Dodal, Sri Dinengsih, Jenny Anna Siauta

Abstract


Antenatal Care is a pregnancy service that aims to improve the physical and mental health of pregnant women optimally, so that they are able to face the period of childbirth, postpartum, newborn, and family planning. In this COVID-19 pandemic situation, there are many restrictions on almost all routine services including maternal and newborn health services. The more complete the Antenatal Care services provided, the better the service quality and satisfaction for pregnant women. To determine the relationship between direct evidence, reliability, responsiveness, assurance and empathy to the quality of ANC services in the work area of the Wolo Health Center in 2020. This research is a quantitative analytic study with an analytical survey design. The sample in this study were pregnant women with TM II and III in the working area of the Wolo District Health Center. Kolaka in 2020 as many as 86 people for the purposes of sampling. Data were analyzed using testChi Square.

Research Results: There is a significant relationship between physical evidence, reliability, responsiveness, assurance and empathy on the quality of antenatal care services in the Work Area of the Wolo District Health Center. Kolaka Year 2020. There is a significant relationship between direct evidence, reliability, responsiveness, assurance and empathy on the quality of antenatal care services. Improve the quality of ANC services during the Covid 19 Pandemic, such as adding land for indoor needs which must be spacious, so that pregnant women TM II and III feel comfortable in the waiting room for health services with a minimum distance of 1 meter.

 


Full Text:

PDF

References


Belakang AL. No Title. :1-5.

Direktorat Kesehatan Keluarga. Pedoman Bagi Ibu Hamil, Ibu Nifas, dan Bayi Baru Lahir Di Era Pandemi Covid-19. Published online 2020:9-12.

Ii BAB, Care AA, Care PA. Bab ii tinjauan pustaka a. Published online 2005:7-40.

Fatkhiyah N. K ETERATURAN K UNJUNGAN A NTENATAL C ARE D I W ILAYAH. 2019;3(1):18-23.

New-normal DANMERA. SITUASI PELAYANAN KEBIDANAN PADA MASA PANDEMI COVID – 19.

Hety DS, Anggreni D, Susanti IY. Upaya Peningkatan Status Kesehatan Pada Ibu Hamil Melalui ANC Terpadu Di Masa New Normal Di Puskesmas Mojosari Kecamatan Mojosari Kabupaten Mojokerto. 3(1):112-121.

Angraini DI, Karyus A, Kania S, Sari MI, Imantika E. Penerapan eKIE ( Komunikasi , Informasi , dan Edukasi Elektronik ) Dalam Upaya Meningkatkan Kesehatan Ibu Hamil Di Era New Normal. Published online 2020:66-69.

Of Q, Care A, By S, At M, Health P. Kualitas Pelayanan Pemeriksaan Antenatal oleh Bidan di Puskesmas. Published online 2018:97-108.

Ariestanti Y, Widayati T, Sulistyowati Y. Determinan Perilaku Ibu Hamil Melakukan Pemeriksaan Kehamilan ( Antenatal Care ) Pada Masa Pandemi Covid -19. 2020;10(2).

Studi P, Masyarakat K, Semarang UN. Analisis faktor yang mempengaruhi tingkat kepuasan ibu hamil dalam melakukan antenatal care di puskesmas purwodadi grobogan. Published online 2019.

Riset J, Dan B. PENGARUH PROSES DAN BUKTI FISIK TERHADAP KEPUASAN KONSUMEN DI HOTEL SANTIKA BANDUNG PROGRAM STUDI MANAJEMEN UNIVERSITAS KOMPUTER INDONESIA BANDUNG. 2018;VIII(2).

Administrasi D, Kebijakan DAN, Masyarakat FK, Hasanuddin U. PESERTA BPJS DI RUMAH SAKIT ISLAM FAISAL MAKASSAR. Published online 2020.

Burhanuddin N. HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN RSUD SYEKH YUSUF GOWA Relationship between Health Service Quality and Patients ’ Satisfaction of RSUD Syekh Yusuf Gowa. 2016;12(1):41-46.

Pontianak UT. Service Quality ),. :1-22.

Fahrepi R, Rate S, Hadi AJ. HUBUNGAN KUALITAS PELAYANAN HOME CARE DENGAN TINGKAT PUSKESMAS BATUA KOTA MAKASSAR The Relation Of Home Care Service Quality And Family ’ s Patient Statisfaction In Batua Public Health Center Jobs Area , Makassar City. 2019;9(0451):122-128.

Supartiningsih S. Kualitas Pelayanan Kepuasan Pasien Rumah Sakit : Kasus Pada Pasien Rawat Jalan. 2017;6(April):9-15. doi:10.18196/jmmr.6122

Antara H, Pelayanan M, Kepuasan D. GMIM PANCARAN KASIH MANADO Djeinne Thresye Pangerapan , Ora Et Labora I . Palandeng , A . Joy M . Rattu Ilmu Kesehatan Masyarakat Pascasarjana Universitas Sam Ratulangi Towards Quality Improvement ” Artikel ini “ Hospital Service Quality And Its Effects On. 2018;2(1):9-18.

Mumu LJ, Kandou GD, Doda D V. Analisis Faktor-Faktor Yang Berhubungan Dengan Kepuasan Pasien di Poliklinik Penyakit Dalam RSUP Prof . Dr . R . D . Kandou Manado Clinic of Internal Medicine Department of RSUP Prof . Dr . R . D . Kandou.

No Title. Published online 2017.

Ii BAB, Teori L. No Title. 2011;3(1):37-50.

Memenuhi U, Mencapai P, Keperawatan S, Andriyani I. Hubungan kualitas pelayanan dalam lima dimensi pelayanan dengan kepuasan pasien di rawat inap puskesmas baki kabupaten sukoharjo. Published online 2015.

Manalu FM. Pengaruh mutu pelayanan kebidanan terhadap tingkat kepuasan ibu nifas di rsu mitra sejati medan tahun 2019. Published online 2019.

Bab 1 Pendahuluan. Published online 2007.

Kepuasan D, Hamil IBU, Kota DI. KOMUNIKASI BIDAN DAN KUALITAS PELAYANAN ANTENATAL CARE. 2020;7(1):65-69.




DOI: https://doi.org/10.30736/md.v13i1.256

Refbacks

  • There are currently no refbacks.




 

 

 

 



Published By:

Vocational Program of Midwifery

Universitas Islam Lamongan Jl. Veteran No. 53A, Lamongan, Jawa Timur



Creative Commons License
JURNAL MIDPRO is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.